Customer Service

Pricing Policy

A simple mission has always guided Belk Stores: offer top quality merchandise and excellent values at fair, competitive prices. In accordance with this goal, belk.com's prices will be established to reflect our current company-wide prices. If you discover a pricing discrepancy between a Belk store and our belk.com website on an identical piece of merchandise, please contact one of our friendly Customer Service Representatives by email, located on our Customer Service page or call 1-866-235-5443. You can also visit your local Belk store and we will gladly resolve any difference. We value your loyalty as a Belk customer, and will spare no effort to ensure your satisfaction.

At Belk, it’s our goal to make sure our pricing is accurate at all times. However, in the event there is a pricing or product description error, Belk reserves the right to fix any of these inaccuracies. We also reserve the right to deny any order with an incorrect price or product description. Any corrections we feel need to be made can be made, even after an order is acknowledged.

During your shopping experience you may encounter product price variations due to changing promotions, price adjustments or other special events on belk.com. If you save an item in your shopping bag, please be aware that the price of the item may change from the first time you placed it in your bag. The price you see in the Order Summary at the final Checkout is the price you will be charged.

Deal Based Pricing

Whenever Belk has an offer stating you will get a lower price when you purchase one or more items, you will see this price reflected in your Shopping Bag, once all requirements are met for the offer.

Please be aware that Belk and belk.com’s effective sale dates are based on Eastern Time only.

Below is a list of Belk's exclusions for any special offers or promotions. Please refer to these lists if you have any questions regarding items that may or may not be excluded from an offer on belk.com.

These exclusions are subject to change. We reserve the right to change, modify or amend these exclusions at any time. Please check this list each time you make a purchase. Thank you.

Standard Storewide Coupon Exclusions

Alegria, All Clad, Austin Reed, Ben Sherman, Brighton, b'tempt'd, Buffalo, Casio, Citizens of Humanity, Coach, Cole Haan, Columbia, Cosmetics/Fragrances, Dansko, Designer sunglasses, Dockers, Donald J Pliner, Dooney & Bourke, Eileen Fisher, Free People, Furla, Gameday Boots, Gear for Sports, Hanky Panky, Hart Schaffner Marx, Herend, Hickey Freeman, Hugo Boss, Joseph Abboud, Kate Spade, Keen, Lacoste, Ladies' Better Swim, Ladies' Designer & Contemporary sportswear & dresses, Levi's, Lilly Pulitzer, Lucky, Mattel, Merrell, Minnetonka Moccasin, Miss Me, Munro, My Flat in London, Nautica, Ralph Lauren/Polo, Roberto Coin, Seven for all Mankind, Spanx, Stuart Weitzman, Thomas Dean, Tommy Bahama, Tumi, Ugg, Under Armour, Vineyard Vines, Wacoal, Wusthof, Ladies', Kids' and Men's designer shoes, Designer handbags, Kitchen/novelty electrics/coffee, Le Creuset, Fine Jewelry watches and service plans, Trunk Shows.

Limited Storewide Coupon Exclusions

Alegria, Ben Sherman, Brighton, b'tempt'd, Casio, Coach, Cosmetics/Fragrances, Dansko, Designer, Bridge & Contemporary sportswear, Designer sunglasses, Gameday Boots, Gear for Sports, Hanky Panky, Herend, Kate Spade, Keen, Levi's, Lilly Pulitzer, Lucchese, Minnetonka Moccasin, Miss Me, Munro, My Flat in London, Roberto Coin, Spanx, Stuart Weitzman, Thomas Dean, Ugg, Under Armour, Vineyard Vines, Wacoal, Wusthof, Fine Jewelry watches and service plans, Trunk Shows, Brahmin online and Frye online.

Very Limited Storewide Coupon Exclusions

Ben Sherman, Brighton, b'tempt'd, Coach, Cosmetics/Fragrances, Dansko, Gameday Boots, Gear for Sports, Hanky Panky, Herend, Keen, Levi's, Lilly Pulitzer, Lucchese, Minnetonka Moccasin, Munro, My Flat in London, Ray Ban, Roberto Coin, Spanx, Stuart Weitzman, Thomas Dean, Ugg, Under Armour, Vineyard Vines, Wacoal, Fine Jewelry watches and service plans, Trunk Shows, Brahmin online and Frye online.

Red Dot Exclusions

Brighton, Eileen Fisher, Lilly Pulitzer, Resort, Bridge Collection, My Flat in London, Levi's, Coach, designer handbags and junior denim.

Clearance Coupon Exclusions

Brighton, Eileen Fisher, Lilly Pulitzer, Resort, Bridge Collection, My Flat in London, Levi's, Coach, handbags and junior denim, cosmetics/fragrances, fashion accessories, small leather goods, hosiery, Belk & Co. Fine Jewelers and all lease departments.

Home merchandise not available at the following stores:

Colonial Brookwood Village, Bel Air Mall, Siler Crossing, Tallywood Shopping Center, East Cordele Square, Triangle East Center, Ridgeview Crossing and Town & Country Plaza. Limited assortments available at Phipps Plaza Mall and Mooresville Festival.

Some Bonus Buys, Doorbusters, Earlybirds and Night Owls are not available at the following stores:

SouthPark Mall, Crabtree Valley Mall, The Summit, Phipps Plaza Mall, Cool Springs Galleria, Colonial Brookwood Village, Bel Air Mall, Siler Crossing, Tallywood Shopping Center, East Cordele Square, Triangle East Center, Ridgeview Crossing, Town and Country Plaza & Mooresville Festival.