Frequently Asked Questions

Returns
How do I make a return?
What is Belk's return policy?
When will I receive my credit?
Email & Promotions
How do I unsubscribe from Belk's email marketing?
Why do the coupons have so many exclusions?
Why does my promotional coupon not work?
Buy Online, Pick Up In Store
What is it?
How does It work?
How do I know which products are eligible?
Are there shipping cost?
Where do I go to pick up my order?
Which stores have In-Store pickup?
When can I pick up my order?
How long does it take?
What do I need to pick up my order?
Can someone else pick up my order?
How long are orders held at the store?
How do I return an order if it's not what I wanted?
When will I be charged?
Who can I contact if I have additional questions?
Belk Rewards Card
Do I need a different username and password for belk.com and www.belkcredit.com in order to pay my credit card bill online?
Where do I mail my Belk Rewards credit card payments?
How do I pay my Belk Rewards Card bill online?
What should I do if my Belk Rewards Card is lost or stolen?
Shipping Information
What shipping options are available? What does shipping and handling cost?
Will Belk ship packages to a PO Box?
Can I ship products to multiple addresses?
Can orders be shipped to foreign countries?
I have received a shipment from belk.com but there is an item missing. Why?
Search
How do I search for a product on belk.com?
How do I narrow my search results?
How do I sort my search results to see the items with the lowest price first?
How can I see more products on one page so I don't have to navigate several pages of search results?
My search returned 0 results. What do I do now?
Registry
How do I create a registry?
How do I log in to my wedding registry?
How do I add an item to my registry?
How do I remove an item from my registry?
How can I access the manufacturer's Wedding Registry completion rebates for which I am eligible?
Placing an Order
May I purchase and/or redeem gift cards online?
Can orders to belk.com be phoned in?
Is sales tax added to my order?
When will my credit card be charged?
Can I make changes to or cancel my order after it has been submitted?
I am trying to place a large order and am having difficulty. Why?
Does belk.com offer gift packaging?
Methods of Payment
Belk.com accepts the following forms of payment:
Gift Cards
Is it possible to purchase a gift card as a wedding gift online?
When is my gift card activated?
How can I order gift cards for a business?
Can you add value to an existing gift card?
Can I return a gift card for a refund?
eGift Card
Are there any fees associated with the purchase of an eGift card?
Can I change the value of an eGift card after I've paid for it?
What payment methods do you accept?
When will I be charged for my purchase?
Can I buy an eGift card for myself?
I want a printed eGift card to present to someone as a gift. How do I do this?
Can I send multiple eGift cards to two (or more) different people who share an email address?
What if I entered the wrong email address for the recipient?
What exactly does the recipient receive when I send an eGift card?
When is the eGift card sent to the recipient?
Where can I use my eGift card?
Do I need a special printer? Do I need to print color?
When does my eGift card expire?
Where can I check my eGift Card balance?
Can I reload my eGift card after I've spent the full value?
Is my order secure?
How do you prevent the email from getting lost as spam?
How do I know the recipient received the eGift card I sent them?
What if I lose my eGift Card?
What if someone makes a copy of my printed eGift card?
Who is CashStar?
eGifting
What is eGifting?
How does eGifting work?
What items are eligible for eGifting?
What info do I need to send an eGift?
What will the recipient receive?
How long does it take to receive an eGift email?
How do you prevent the email from getting lost as spam?
How do I know the recipient received the eGift I sent them?
Can I give an eGift via a mobile device?
What will I pay for?
What payment methods may I use for an eGift? 
When will my credit card be charged for an eGift? 
Is my order secure?
What if my eGift item is on sale?
What are my shipping options?
What is estimated sales tax?
Can I add gift wrap or a gift box? 
What if the item goes on sale after I pay for the eGift?
What if the price of the item goes up after I pay for the eGift?
Can I apply a coupon on my eGift?
What if the item sells out before my recipient claims their eGift?
What if my eGift item qualifies for bonus items or a free gift?
What if I entered the wrong email for the recipient? 
How do I claim my eGift? 
Can I exchange my eGift item for something else?
Will my friend know that I chose a different eGift item instead of what they sent me?
What if the item I was eGifted is sold out?
What if the price has changed on my eGift item?
Can I apply a coupon on my eGift item? 
What if my eGift item qualifies for bonus items or a free gift? 
Will I have to pay for shipping? 
When will I receive my eGift?
Can I pick up my gift in a store?
Can I redeem my eGift Card in a store?
When does my eGift expire? 
I accidentally deleted my email. How can I get my eGift?
I printed out my eGift and lost it. What should I do?  
What if someone makes a copy of my printed eGift? 
Tracking Information
Where can I see information about an order I placed?
How can I inquire online about the shipping status on my order?
What telephone number do I call to speak to a Customer Service Representative?
Wish List
What is the wish list?
How do I create a wish list?
How do I share my wish list?
How do I remove an item from my wish list?
How do I purchase an item once I have added it to my wish list?
Security Information
What kind of security does belk.com offer for my online credit card purchases?
Will belk.com sell or share my email address information with other companies?
What if my credit card becomes lost or stolen?
What if there are fraudulent purchases made to my account?
Shopping Information
How can I find a Belk store in my area?
What products are available online?
What forms of payment are accepted for online purchases?
Why should I create an account with belk.com?
California Proposition 65
What is California Proposition 65?
What are the requirements of Proposition 65?
What types of chemicals are on the Proposition 65 list?
What product categories might include chemicals that are covered under this warning?
Where can I find more information about Proposition 65?