Frequently Asked Questions

How do I make a return?
What is Belk's return policy?
When will I receive my credit?
Email & Promotions
How do I unsubscribe from Belk's email marketing?
Why do the coupons have so many exclusions?
Why does my promotional coupon not work?
Buy Online, Pick Up In Store
What is it?
How does It work?
How do I know which products are eligible?
Are there shipping cost?
Where do I go to pick up my order?
Which stores have In-Store pickup?
When can I pick up my order?
How long does it take?
What do I need to pick up my order?
Can someone else pick up my order?
How long are orders held at the store?
How do I return an order if it's not what I wanted?
When will I be charged?
Who can I contact if I have additional questions?
Belk Rewards Card
Do I need a different username and password for and in order to pay my credit card bill online?
Where do I mail my Belk Rewards credit card payments?
How do I pay my Belk Rewards Card bill online?
What should I do if my Belk Rewards Card is lost or stolen?
Shipping Information
What shipping options are available? What does shipping and handling cost?
Will Belk ship packages to a PO Box?
Can I ship products to multiple addresses?
Can orders be shipped to foreign countries?
I have received a shipment from but there is an item missing. Why?
Tracking Information
Where can I see information about an order I placed?
How can I inquire online about the shipping status on my order?
What telephone number do I call to speak to a Customer Service Representative?
How do I search for a product on
How do I narrow my search results?
How do I sort my search results to see the items with the lowest price first?
How can I see more products on one page so I don't have to navigate several pages of search results?
My search returned 0 results. What do I do now?
How do I create a registry?
How do I log in to my wedding registry?
How do I add an item to my registry?
How do I remove an item from my registry?
How can I access the manufacturer's Wedding Registry completion rebates for which I am eligible?
Placing an Order
May I purchase and/or redeem gift cards online?
Can orders to be phoned in?
Is sales tax added to my order?
When will my credit card be charged?
Can I make changes to or cancel my order after it has been submitted?
I am trying to place a large order and am having difficulty. Why?
Does offer gift packaging?
Methods of Payment accepts the following forms of payment:
Gift Cards
Is it possible to purchase a gift card as a wedding gift online?
When is my gift card activated?
How can I order gift cards for a business?
Can you add value to an existing gift card?
Can I return a gift card for a refund?
Wish List
What is the wish list?
How do I create a wish list?
How do I share my wish list?
How do I remove an item from my wish list?
How do I purchase an item once I have added it to my wish list?
Security Information
What kind of security does offer for my online credit card purchases?
Will sell or share my email address information with other companies?
What if my credit card becomes lost or stolen?
What if there are fraudulent purchases made to my account?
Shopping Information
How can I find a Belk store in my area?
What products are available online?
What forms of payment are accepted for online purchases?
Why should I create an account with
California Proposition 65
What is California Proposition 65?
What are the requirements of Proposition 65?
What types of chemicals are on the Proposition 65 list?
What product categories might include chemicals that are covered under this warning?
Where can I find more information about Proposition 65?