Returns & Refunds
Not what you expected? It’s okay - we can help.
We hope you love your purchase, but if it’s not what you expected - simply send your item back or bring it to a store near you.
To return items purchased from a Belk store:
Please bring in the item(s), along with your merchandise receipt (within 180 days of purchase) and the original Order Summary to any Customer Service area in a store near you. If you have a merchandise receipt and are within 180 days of purchase, we will refund the full purchase price to your original form of payment.
Not located near a store?
Please call or email us to specify your location and the store location where your item was purchased. To help expedite the process, please have the store location address where the item was purchased, along with your receipt (if available).
Can’t find your receipt?
For returns without a merchandise receipt or after 180 days from purchase, we will refund the lowest sale price offered in the last 30 days, credited to your Belk credit card or a Belk Gift Card.
To return items purchased online at belk.com:
Step 1: Indicate the reason for the return beside the item ordered on the order summary section of the enclosed shipping invoice / packaging slip.*
Step 2: Package the completed form with your item, along with its original packing materials. Please note: Belk cannot accept merchandise that is damaged in shipment due to improper packing, so please repackage all items properly.
Step 3: Cut and attach the pre-addressed bar-coded return label (located at the bottom of the front side of your packing slip) to the outside of the package.
Please return belk.com purchases to:
BFC 3805 Furman L. Fendley Hwy
Jonesville, SC 29353
A note about shipping:
If you ship your items using the U.S. Postal Service, the first confirmation notice you receive indicates your package has arrived at the post office near its destination. Once your package arrives at the Belk Fulfillment Center, your return will begin processing.
If you ship your items using FedEx, your package will be delivered directly to the Belk Fulfillment Center, which will result in faster processing time and a quicker refund.
Belk will refund shipping and handling costs for returns only if:
1) your return contains defective merchandise or merchandise that was damaged during the initial shipping process; or
2) belk.com operations is at fault due to shipping and/or handling error(s).
*For returns with a shipping invoice or packaging slip within 180 days of purchase, we will refund the full purchase price to your original form of payment.
Can’t find your packing slip or invoice?
If you are unable to locate your shipping invoice/packing slip, you may substitute your order shipment confirmation email.
For returns without a shipping invoice/packing slip or order shipment confirmation email, or returns after 180 days from purchase, we will refund the lowest sale price offered in the last 30 days. The refund will be credited to your Belk credit card or a Belk gift card.
Returning items to a store
If you prefer, it is also possible to return items purchased online to your nearest Belk store, with the exception of a few unique items (see Unique Item Returns below). Bring your items and shipping invoice/packing slip to the nearest Belk location to process your return.
Unique Item Returns
We are unable to accept returns in store for the following products:
- 1.) Area Rugs (4-ft. x 6-ft. and larger)
- 2.) Wall Art (30-inches and larger)
- 3.) Small Furniture
- 4.) Food
- 5.) Baby Gear
- 6.) Trees
Please call Customer Service at 1-866-235-5443 to arrange pick-up of such items.
Fine Jewelry and Rug Returns
Fine jewelry and rug returns will be accepted within 90 days of purchase with a receipt. If you have misplaced your receipt, ask your local sales associate about our receipt look-up process. If purchased on belk.com call Belk Customer Service: 1-866-235-5443 and select OPTION 2.
Most credits are posted to your credit card within 15 business days of the time that your returned merchandise is received by belk.com. For more information, visit our FAQ page
If you have any questions regarding the status of your return you may contact one of our friendly Customer Service Representatives by email or phone.
By Email: Belk_Customer_Care@belk.com
By Phone: 1-866-235-5443
Mon. - Fri. 7AM - 10PM EST
Sat. & Sun. 9AM - 10PM EST