Frequently Asked Questions

Methods of Payment
Belk.com accepts the following forms of payment:
Returns
How do I make a return?
When will I receive my credit?
What is Belk's return policy?
Email & Promotions
How do I unsubscribe from Belk's email marketing?
Why does my promotional coupon not work?
Why do the coupons have so many exclusions?
Single Use Coupons
What is a single use coupon?
How do I use the single use code?
Will I be able to use my coupon if I place more than one order?
What do I do if my single use coupon doesn’t work?
If I return my item or my order cancels, can I reuse my coupon?
Buy Online, Pick Up In Store
What is it?
How does It work?
How do I know which products are eligible?
Are there shipping cost?
Where do I go to pick up my order?
Which stores have In-Store pickup?
When can I pick up my order?
How long does it take?
What do I need to pick up my order?
Can someone else pick up my order?
How long are orders held at the store?
How do I return an order if it's not what I wanted?
When will I be charged?
Who can I contact if I have additional questions?
Belk Bucks
What is Belk Bucks?
When will I earn Belk Bucks?
How will I receive my Belk Bucks?
When can I redeem my Belk Bucks?
How do I redeem my Belk Bucks?
Can I combine my Belk Bucks with other coupons?
Belk Rewards Card
Do I need a different username and password for belk.com and www.belkcredit.com in order to pay my credit card bill online?
Where do I mail my Belk Rewards credit card payments?
How do I pay my Belk Rewards Card bill online?
What should I do if my Belk Rewards Card is lost or stolen?
Belk Rewards Dollars
What are Belk Reward Dollars (BRD)?
How do I earn Belk Reward Dollars?
Can Belk Reward Dollars (BRD) be used on top of coupons?
How do I redeem Belk Reward Dollars?
What is the difference between an earned BRD and a promotional/bonus BRD?
If I return an item that I used my Belk Reward Dollars on, will I get my Belk Reward Dollars back?
What happens to my BRDs when an order is canceled?
Fitting Rooms
Why aren’t all fitting rooms open?
How are you keeping fitting rooms clean?
Why doesn’t every store have the same fitting rooms open?
Shipping Information
What shipping options are available? What does shipping and handling cost?
Will Belk ship packages to a PO Box?
Can I ship products to multiple addresses?
Can orders be shipped to foreign countries?
I have received a shipment from belk.com but there is an item missing. Why?
Why am I receiving my order in separate shipments / deliveries?
Auto Replenishment
What is Auto-Replenishment?
How do I join Auto-Replenishment?
What will happen after I join Auto-Replenishment?
How do I make changes to my Auto-Replenishment account information?
How do I view my future deliveries?
How do I combine items to be in the same order?
How do I contact Belk if I have other questions or need assistance with my Auto-Replenishment?
How does Belk use my Auto-Replenishment account information?
Search
How do I search for a product on belk.com?
How do I narrow my search results?
How do I sort my search results to see the items with the lowest price first?
How can I see more products on one page so I don't have to navigate several pages of search results?
My search returned 0 results. What do I do now?
Registry
How do I create a registry?
How do I log in to my wedding registry?
How do I add an item to my registry?
How do I remove an item from my registry?
How can I access the manufacturer's Wedding Registry completion rebates for which I am eligible?
Placing an Order
May I purchase and/or redeem gift cards online?
Can orders to belk.com be phoned in?
Is sales tax added to my order?
Can I get a refund of sales tax if I have a resale/exemption certificate?
When will my credit card be charged?
Can I make changes to or cancel my order after it has been submitted?
I am trying to place a large order and am having difficulty. Why?
Does belk.com offer gift packaging?
PayPal
Can I use PayPal on belk.com?
Where can I use PayPal?
How do I use PayPal on belk.com?
Which mobile devices use and support PayPal?
Is PayPal secure and safe?
Does belk.com charge fees for using PayPal?
Can I add my Belk Reward Card to PayPal?
If I pay with PayPal using my Belk Reward Mastercard, will my cardholder benefits apply to my order?
Can I apply Belk Gift Cards or other forms of payment to my order when paying with PayPal?
Will I get a receipt for my PayPal transactions?
Who should I contact if I have questions?
Can I return an item that was purchased with Paypal?
Apple Pay
Where can I use Apple Pay?
How do I use Apple Pay?
Which devices use and support Apple Pay?
Is Apple Pay secure and safe?
Where can I find my Device Account Number (DAN)?
Does Belk charge fees for using Apple Pay?
Can I add my Belk Rewards Card to Apple Pay?
Can I apply Belk Gift Cards or other forms of payment to my order when paying with Apple Pay?
Will I get a confirmation for my Apple Pay transactions?
Who should I contact if I have questions?
Can I return an item that was purchased with Apple Pay?
Gift Cards
Is it possible to purchase a gift card as a wedding gift online?
When is my gift card activated?
How can I order gift cards for a business?
Can you add value to an existing gift card?
Can I return a gift card for a refund?
What if I lose my Gift Card?
Does Belk sell braille gift cards for customers with a sight impairment?
eGift Card
Are there any fees associated with the purchase of an eGift card?
Can I change the value of an eGift card after I've paid for it?
What payment methods do you accept?
When will I be charged for my purchase?
Can I buy an eGift card for myself?
I want a printed eGift card to present to someone as a gift. How do I do this?
Can I send multiple eGift cards to two (or more) different people who share an email address?
What if I entered the wrong email address for the recipient?
What exactly does the recipient receive when I send an eGift card?
When is the eGift card sent to the recipient?
Where can I use my eGift card?
Do I need a special printer? Do I need to print color?
When does my eGift card expire?
Where can I check my eGift Card balance?
Can I reload my eGift card after I've spent the full value?
Is my order secure?
How do you prevent the email from getting lost as spam?
How do I know the recipient received the eGift card I sent them?
What if I lose my eGift Card?
What if someone makes a copy of my printed eGift card?
Who is CashStar?
On-Demand Gift Cards
How do I activate Belk On-Demand Gift Cards?
Are there any fees associated with Belk On-Demand Gift Cards?
Can I change the value of a Belk On-Demand Gift Card after I've paid for it?
How do I cancel the purchase of a Belk On-Demand Gift Card?
Which credit cards do you accept?
When is my credit card charged for my purchase?
When is my PayPal account charged for my purchase?
How do I check my order status?
Where can I redeem my Belk On-Demand Gift Card?
When does my Belk On-Demand Gift Card expire?
Can I reload my Belk On-Demand Gift Card after I've spent the full value?
Is my order secure?
What if I lose my Gift Card?
Who is CashStar?
Tracking Information
Where can I see information about an order I placed?
How can I inquire online about the shipping status on my order?
What telephone number do I call to speak to a Customer Service Representative?
Wish List
What is the wish list?
How do I create a wish list?
How do I share my wish list?
How do I remove an item from my wish list?
How do I purchase an item once I have added it to my wish list?
Security Information
What kind of security does belk.com offer for my online credit card purchases?
Will belk.com sell or share my email address information with other companies?
What if my credit card becomes lost or stolen?
What if there are fraudulent purchases made to my account?
Shopping Information
How can I find a Belk store in my area?
What products are available online?
What forms of payment are accepted for online purchases?
Why should I create an account with belk.com?
California Proposition 65
What is California Proposition 65?