Returns & Refunds

Standard Return Policy

Items purchased from Nov. 1 -Dec. 16 can be returned until Jan. 15, 2027 for full refund to the original payment method. Return exceptions may apply.

We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail and in stores within 30 days of purchase. Conditions are noted below. Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable. We offer easy self-service return options for our customers. Carrier return shipping fees are $12.95 unless otherwise stated.

Returns in Store

Return in Store

You can return all items bought in a Belk store and most items bought on belk.com to a Belk store except as set forth in our Return Policy Exceptions.

Belk Outlet and Belk Market locations do not accept returns from Belk stores or belk.com purchases.

Bring your item(s) and receipt, packaging slip or order confirmation email to receive a refund or credit. If you can't find your receipt, ask about our receipt look up.

Find a Store

Online Returns

Pack and Drop your item yourself

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Delivery Support

Report an issue with a recent delivery.

Start Your Claim

Please note that there are exceptions to our Standard Return Policy.

Evenflo REO model child seat recall

Most credits are posted to your personal credit card or Belk Rewards credit card within 15 business days from the time that your returned merchandise is received. For more information, visit our FAQ page. If you have not received your credit after 15 business days, please call Customer Service at (980) 447-5442

Special Occasion Dresses and Swimwear Must be returned with receipt, packing slip or order confirmation email. Item(s) must be in their original condition with all tags attached. We will refund the full purchase price to the original form of payment. Designer Sunglasses (Sunnies) Must be returned with receipt, packing slip or order confirmation email. Item(s) must be in their original condition with all tags attached. We will refund the full purchase price to the original form of payment. Fine Jewelry Must be returned with receipt, packing slip or order confirmation email. Item(s) must be in original condition with all tags present. We will refund the full purchase price to the original form of payment. What Goes Around Comes Around, Two Authenticators Inc, and FASHIONPHILE Wholesale All purchases are final sale and not eligible for returns or exchanges. Although we try to select only the best vintage products, your item may have irregularities and imperfections due to normal wear and tear. Swiss Crown Rolex Watches All purchases are final sale and not eligible for returns or exchanges. Final Sale merchandise ending in $.94 All purchases are final sale and not eligible for return or exchange We are unable to accept returns in stores for the following products purchased on belk.com: - Area Rugs - Furniture - Christmas Trees - Mattresses - Air Mattresses - Outdoor Grills - Candy & Food - Window Treatments - Curtains and Blinds - All Marketplace Items