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Top Questions

    • Q:How do I login to my registry?
    • A:You can access your Wedding Registry by selecting the "Manage my registry" option from the Wedding Registry homepage. Enter your user name and password and select login.
    • Q:What kind of security does belk.com offer for my online credit card purchases?
    • A:Every page in the belk.com ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption. SSL renders information unreadable should anyone attempt to intercept it, protecting all of your private information.
    • Q:How can I find a Belk store in my area?
    • A:Please use our store locator tool, located on the top of any page on belk.com, to create a list of Belk locations near you; then access the mapping tool to create specific directions from your current location.
    • Q:What shipping options are available? What does shipping and handling cost?
    • A:

      The shipping method utilized for all belk.com merchandise orders is Federal Express. We offer three levels of service: a) Standard; b) Premium 2-Day; and c) Express Overnight. All Shipping and handling charges will be calculated according to the pricing chart listed below. Depending on the destination of the package(s), the customer can expect to receive their order within 2-6 business days from the ship date.

       

      Pricing Chart

      Merchandise and Gift Card Shipping Fees (via Federal Express)

       

      *You have the choice to ship your gift card only purchases for free if you choose the Standard shipping method. If you choose to ship your gift card only purchases via Premium 2-Day or Express Overnight service, the rates below will apply, based on your gift card purchase amount. ($ value of the gift card)

       

      Purchase Amount
      Standard
      Premium 2-Day
      Express Overnight
      $34.99 or Less
      $5.95
      $15.95
      $25.95
      $35.00 to $59.99
      $7.95
      $17.95
      $27.95
      $60.00 to $99.99
      $12.95
      $22.95
      $32.95
      $100.00 to $199.99
      $15.95
      $25.95
      $35.95
      $200.00 to $299.99
      $17.95
      $27.95
      $37.95
      $300.00 or greater
      $19.95
      $29.95
      $39.95

      Please note:

      In order to utilize our Premium Two Day and Express Overnight shipping services, all orders must be placed by 1:00 PM (Eastern Time), Monday through Friday. Any Premium Two Day and Express Overnight request order, placed after 1:00 PM (Monday through Friday), will be processed the following business day.

    • Q:What is Belk's return policy? How do I make a return?
    • A:

      Any merchandise bought from belk.com can be returned or exchanged at any Belk Store or returned directly to belk.com at our Fulfillment Center:


      BFC

      11515-A Nations Ford Road,

      Pineville, NC 28134

      For specific instructions on handling your return, please see belk.com's Return Policy.

  • View more Top Questions FAQ's
    • Q:How large is Belk?
    • A:Belk operates over 300 stores in 16 states and generated nearly $4.0 billion in sales in 2007. Belk employs approximately 26,000 associates across all of our locations.
    • Q:May I purchase and/or redeem gift cards online?
    • A:Belk.com offers a variety of gift cards that may be purchased online and redeemed at any Belk store. (We are unable to redeem gift cards online at this time, but plan to offer the capability to redeem gift cards, beginning in 2009.)
    • Q:How do I redeem a gift card?
    • A:Gift cards may be redeemed for merchandise in any Belk store. Please present the gift card to the cashier at time of payment. At this time they cannot be accepted at Belk.com. Gift cards may not be redeemed for cash and cannot be applied towards your Belk credit card or any other credit card as payment.
    • Q:Where can I see information about an order I placed?
    • A:Belk.com will send you an order confirmation e-mail, which will include the order number as well as complete details of the order itself.

Bridal FAQs

    • Creating My Registry

    • Q:How do I login to my registry?
    • A:You can access your Wedding Registry by selecting the "Manage my registry" option from the Wedding Registry homepage. Enter your user name and password and select login.
    • Q:How do I create a registry?
    • A:Select the Wedding Registry link at the top of any belk.com page. From the Wedding Registry homepage, select "Create a registry" and follow the easy to use, step-by-step instructions for setting up your personal account. Once your account is created, you can begin adding product and start using all of our wedding tools and resources.
    • Q:How do I add an item to my registry?
    • A:Sign-in to your Belk Wedding Registry account. Then locate the product you would like added to your registry, insert the quantity you are requesting and select "Update your registry." The item will appear on your Belk Wedding Registry list.
    • Q:How do I remove an item from my registry?
    • A:Locate the item on your registry, and look for the column marked "remove." It will contain a checkbox if the item can be removed from your registry. Items that have already been purchased cannot be removed from your registry. If you check the box and select "Update my registry," then the item will be removed. If you receive a gift you didn't remove from your registry before it was purchased, you can return that item. Please see our Return Policy for more information.

      • Gift Cards

    • Q:Is it possible to purchase a gift card as a wedding gift online?
    • A:Couples can identify through the registry process that they would like guests to have the option of purchasing Belk Gift Cards from their registry. If the couple has selected this option, gift cards will be displayed for purchase on their wedding registry gift list. Please note: You can purchase a Belk Gift Card on belk.com; however, we are unable to redeem any gift cards online at this time. Beginning in 2009, anyone can redeem their Belk Gift Card online.
  • View more Bridal FAQs FAQ's
    • Q:When there is a gift card accompanying a gift, how can a bride/groom find out who sent the gift?
    • A:When you receive your gift and or gift card, you will receive a packaging slip along with it. On this slip, the gift-giver can write a personal message for you and your spouse.

      • Managing My Registry

    • Q:How do I reset my password?
    • A:Simply click the "Forgot my password" link on belk.com located on the Sign-in page. You will be asked to provide your email address, then follow the instructions that belk.com provides for re-setting your password.
    • Q:How long does my registry stay online?
    • A:Your Belk Wedding Registry will be kept active for 2 years following your wedding/event date.
    • Q:Items showed up as purchased on my registry that I did not register for. How does this happen?
    • A:When guests shop in our Belk stores, the home store consultants scan the Wedding Registry barcode so you receive an accurate account of any gifts purchased. If a customer purchases a gift for you that is not on your registry, the consultant will still scan the wedding registry barcode. That particular item will be added to your registry. This process records the purchase price and ensures that you receive the full price paid for the item, should you choose to return it. The item will appear as 1 item requested and 1 item purchased, to discourage any other guests from purchasing the same item.
    • Q:How can a registry be updated to show an item was purchased if it was not done at the time of purchase?
    • A:You can access your Belk Wedding Registry any time and make adjustments to the quantities requested. We encourage you do this frequently to manage your registry and limit the number of returns you will have to make.
    • Q:How can I edit my mailing address on the registry?
    • A:Simply access the Belk Wedding Registry, select the option to "Manage your registry." Login to your account. Once you are logged in, you will see an option to "Edit your preferences" (located in the top left corner of your registry welcome page). Update any addresses or wedding details as needed.

      • Other Questions

    • Q:How long does it take an item to show it has been purchased when shopping in a registry online?
    • A:Our belk.com wedding registry system is real-time. As items are purchased from belk.com, your registry will update immediately. However, if a purchase is made in a Belk store, the quantities on your registry will not update until the next day.
    • Q:Why do some items on the registry show up as store purchase only?
    • A:We carry a large assortment of product in our Belk stores, yet we are limited to the number of our items we can offer on our website. Therefore, items you can register for may not always be available for guests to purchase online. If you are looking for a particular item, please visit your local Belk store, or contact one of our friendly Customer Service Representatives toll-free, 1-866-235-5443.
    • Q:How do I receive my gift registry cards to insert into my invitations?
    • A:Please contact one of our Belk stores and a Home Store Consultant will be happy to provide you with your gift registry enclosure cards.

      • Shipping

    • Q:Can you use a PO Box or non-US address for a gift registry?
    • A:We are unable to support a PO Box or a non- US address for any registry.

Security Information

    • Q:What kind of security does belk.com offer for my online credit card purchases?
    • A:Every page in the belk.com ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption. SSL renders information unreadable should anyone attempt to intercept it, protecting all of your private information.
    • Q:Will belk.com sell or share my e-mail address information with other companies?
    • A:Belk.com has a strict policy of not sharing, selling or trading e-mail address information with any other companies. Our policy is to protect this information and to only use it for communications purposes only. At belk.com, we are committed to ensuring the privacy of our customers. View belk.com's Privacy Policy.

Shopping Information

    • Q:How can I find a Belk store in my area?
    • A:Please use our store locator tool, located on the top of any page on belk.com, to create a list of Belk locations near you; then access the mapping tool to create specific directions from your current location.
    • Q:What products are available online?
    • A:Our most popular women's and men's apparel, cosmetics, fragrances, accessories, home products and Wedding Registry items are available online. Each month, more of our exciting brands will be added to the website. The product assortment may occasionally differ between Belk stores and the belk.com website.
    • Q:What forms of payment are accepted for online purchases?
    • A:Belk accepts the Belk Rewards Card as well as, Visa, MasterCard, Discover and American Express credit cards.
    • Q:Why should I pre-register with belk.com?
    • A:Registering with belk.com has numerous advantages. Not only will signing up in advance speed the ordering process, it will also allow the registered user to view a history of all past orders, access a shopping bag from any personal computer, and receive email updates about special promotions and store events.

Shipping Information

    • Shipping Information

    • Q:Can I ship products to multiple addresses?
    • A:Unfortunately, we are only able to accommodate one "Ship-To" address, per order. If you would like to send multiple items to multiple addresses, please complete a separate order, per "Ship-To" address.

Returns

    • Q:What is Belk's return policy? How do I make a return?
    • A:

      Any merchandise bought from belk.com can be returned or exchanged at any Belk Store or returned directly to belk.com at our Fulfillment Center:


      BFC

      11515-A Nations Ford Road,

      Pineville, NC 28134

      For specific instructions on handling your return, please see belk.com's Return Policy.

    • Q:When will I receive my credit?
    • A:Most credits are posted within one week of the time that your returned merchandise is received by belk.com.

Careers At Belk

    • Employee

    • Q:How large is Belk?
    • A:Belk operates over 300 stores in 16 states and generated nearly $4.0 billion in sales in 2007. Belk employs approximately 26,000 associates across all of our locations.
    • Q:Where are your corporate offices located?
    • A:Belk's corporate offices are located in Charlotte, North Carolina.
    • Q:Why would I want to move to Charlotte?
    • A:In June 2008, Relocate-America.com rated Charlotte as America's best city in which to live. It is one of the fastest growing cities in the country. Situated midway between the mountains (2 hours) and the ocean (3 hours), Charlotte is an ideal location with endless recreational activities.
    • Q:How do I know which open positions I can apply for?
    • A:Belk is always looking for talented individuals to join our team. If you are interested in career opportunities, click now on Job Openings and review openings in our stores, corporate headquarters, and support facilities. This page will give you an updated list of current openings and direct you through the application process.
    • Q:What are the steps in the hiring process?
    • A:Human resource professionals and hiring managers review the applications submitted and identify suitable matches for the openings. Applicants determined to have the appropriate background will be contacted directly.
  • View more Careers At Belk FAQ's
    • Q:Do Belk associates receive an employee discount?
    • A:Yes, all full-time associates receive a 20 percent merchandise discount in addition to their standard comprehensive benefits. For more information, please click on Benefits.
    • Q:What kind of training do you provide new associates?
    • A:Belk is committed to growth and development of our most important asset - our people. As a new associate of the company you will have an on-boarding plan designed to quickly acclimate you to the company and our culture. Additional training and development is scheduled along your career path for continuous growth and progression.

Placing An Order

    • Q:May I purchase and/or redeem gift cards online?
    • A:Belk.com offers a variety of gift cards that may be purchased online and redeemed at any Belk store. (We are unable to redeem gift cards online at this time, but plan to offer the capability to redeem gift cards, beginning in 2009.)
    • Q: Can orders to belk.com be phoned in?
    • A:Yes. Phone orders can be placed by dialing 1-866-235-5443.
    • Q:Is sales tax added to my order?
    • A:If your shipping address is located within one of the states where Belk has a store, sales tax will be automatically added in accordance with individual state regulations. Belk currently charges tax in the following states: AL, AR, FL, GA, KY, LA, MD, MO, MS, NC, OK, SC, TN, TX, VA and WV.
    • Q:When will my credit card be charged?
    • A:Your card will be charged at the moment the shipment is picked up by the carrier.
    • Q:How can I cancel an order?
    • A:Once you submit your order, we are unable to cancel your order. You will need to return your merchandise upon receipt.
  • View more Placing An Order FAQ's
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Gift Cards

    • Q:Is it possible to purchase a gift card as a wedding gift online?
    • A:Couples can identify through the registry process that they would like guests to have the option of purchasing Belk Gift Cards from their registry. If the couple has selected this option, gift cards will be displayed for purchase on their wedding registry gift list. Please note: You can purchase a Belk Gift Card on belk.com; however, we are unable to redeem any gift cards online at this time. Beginning in 2009, anyone can redeem their Belk Gift Card online.
    • Q:When is my gift card activated?
    • A:The Belk gift card is activated as it is sent to you. It has a value when it arrives at your home.
    • Q:How can I order gift cards for a business?
    • A:To order gift cards in a bulk quantity or for a business, please call 1-704-426-1962 or 1-704-426-1961.
    • Q:Can you add value to an existing gift card?
    • A:Please visit any Belk store and the sales associate can reload the gift card in any amount. Sorry, this service is currently not available online.
    • Q:When there is a gift card accompanying a gift, how can a bride/groom find out who sent the gift?
    • A:When you receive your gift and or gift card, you will receive a packaging slip along with it. On this slip, the gift-giver can write a personal message for you and your spouse.
  • View more Gift Cards FAQ's
    • Q:How do I redeem a gift card?
    • A:Gift cards may be redeemed for merchandise in any Belk store. Please present the gift card to the cashier at time of payment. At this time they cannot be accepted at Belk.com. Gift cards may not be redeemed for cash and cannot be applied towards your Belk credit card or any other credit card as payment.
    • Q:Where can I use a Belk card?
    • A:Gift cards may be redeemed for merchandise in any Belk store. Use our store locator to find the store nearest you. At this time they cannot be accepted at Belk.com. Gift cards may not be redeemed for cash and cannot be applied towards your Belk credit card or any other credit card as payment.
    • Q:How long does it take to deliver a gift card?
    • A:Gift cards will be received within 7 days of your order.
    • Q:How can I check the balance of my gift card?
    • A:To check the balance on your gift card, please call 1-800-474-6102.
    • Q:Do Belk gift cards ever expire?
    • A:For your convenience, Belk gift cards do not have an expiration date. Any unused balance remains on the gift card. There are not any service fee charges.
    • Q:Can I return merchandise purchased on a gift card?
    • A:Yes, you may return merchandise purchased on a Belk gift card. You will be issued a gift card for the amount of the return.
    • Q:Can I replace a lost or stolen gift card?
    • A:Gift cards should be secured like cash. They cannot be replaced if lost or stolen.

Tracking Information

    • Q:Where can I see information about an order I placed?
    • A:Belk.com will send you an order confirmation e-mail, which will include the order number as well as complete details of the order itself.
    • Q:How can I inquire online about the shipping status on my order?
    • A:

      If you have created a belk.com account, you have two ways of tracking your order online. First, please sign in (if not already signed in), and you will be able to track your order through belk.com by clicking the "Order Status" link on the top of any page. This will bring you to the "My Account Orders" page of belk.com, where you can click on your order number and view the current status of your order.


      Second, after your order has been picked up by the carrier for shipment, you can track your order through the shipping carrier company's website. The shipping confirmation e-mail, sent to you after your order has been shipped, will include the carrier's tracking number for your reference. Belk uses Federal Express as our preferred carrier. By clicking the carrier's web address, www.Fedex.com/tracking, you can enter your Federal Express tracking number for the current status of your order. (This option is available for tracking the status of your order, whether or not, you are registered on belk.com.) Please note, at this time, we are unable to offer tracking services on Belk Gift Card orders, APO and FPO orders.


      You may also obtain information on your order status by contacting a friendly Belk Customer Service Representative, at 1-866-235-5443.

    • Q:What telephone number do I call to speak to a Customer Service Representative?
    • A:For questions about your Belk Rewards Card, please dial: 1-800-669-6550. For all other Customer Service questions, please dial: 1-866-235-5443.
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