Returns & Refunds

Not what you expected? It's okay - we can help.


Return Policy

If you have a merchandise receipt or packing slip and are within 180 days of purchase, we will refund the full purchase price to your original form of payment, with a few exceptions listed below.

Can't find your receipt or packing slip?


For returns without a merchandise receipt or packing slip, or after 180 days from purchase, we will refund the lowest sale price offered in the last 30 days. The refund will be credited to your Belk Rewards Credit Card or a Belk Gift Card.

Return policy exceptions


Fine jewelry, mattress and rug returns will be accepted within 90 days of purchase with a receipt or packing slip. Refunds are not offered for these specific items if returned after 90 days from purchase.


Return in Store

If your purchase was made in a Belk store, please bring the item(s) and your merchandise receipt, to a store near you.


If your purchase was made online, it is possible to return item(s) to your nearest Belk store, with the exception of a few unique items (see Unique Item Returns below). Please bring in the item(s) along with your packing slip.


Find your nearest store


Return By Mail

To return item(s) purchased online by mail, please follow the three steps below:

  • Step 1: On your packing slip, please indicate the appropriate reason for your return beside the item description.
  • Step 2: Securely package the slip, your item and appropriate packing materials.* *
  • Step 3: Please send your Belk.com return to:

Belk Fulfillment Center
8051 Eastgate Blvd
Mt Juliet, TN 37122

We strongly recommend that you ship your package via Fedex or USPS insured services, so your shipment may be tracked to its final destination

Belk will refund shipping and handling costs for returns only if: 1) your return contains defective merchandise or merchandise that was damaged during the initial shipping process; or 2) belk.com fulfillment is at fault due to shipping and/or handling error(s).

*Belk cannot accept any merchandise that is damaged in shipment due to improper packing, so please repackage all items properly.


Apple Pay Returns

You can return items purchased via Apple Pay in the Belk app by sending them back to the fulfillment center or bringing them to any Belk store. For Apple Pay orders, you will need your Order Confirmation email or Packing Slip so the associate can scan the barcode to refund payment to the credit card used for your order. They will not be able to use the credit card to find the order information. The barcode can be found on:

  • The Packing Slip that came with your order.
  • The Order Confirmation or Shipping Notification emails you received. *
  • Step 3: In your Order History

Any balance owed to you as a refund will go back to the original payment method you selected in your Apple Pay wallet to pay for your order.


Unique Item Returns

We are unable to accept returns in store for the following products:

  1. Area Rugs (with one side 5-ft. or larger)
  2. Wall Art, Mirrors, Clocks or Picture Frames (30-inches or larger)
  3. Furniture
  4. Food or Candy
  5. Baby Gear
  6. Christmas Trees (10-ft. or larger or out of original box)
  7. Mattresses
  8. Lamps & Lighting

 

Please call Customer Service at 1-866-235-5443 to arrange pick-up of such items.


Refunds

Most credits are posted to your personal credit card or Belk Rewards Credit Card within 15 business days of the time that your returned merchandise is returned to a store or received by belk.com. For more information, visit our FAQ page.


Questions

If you have any questions regarding the status of your return, please call Customer Service at 1-866-235-5443.

If you would like to return an item purchased in a Belk store, but do not live near a store, please call Customer Service at 1-866-235-5443.

Returns & Refunds

Not what you expected? It's okay - we can help.


Return Policy

If you have a merchandise receipt or packing slip and are within 180 days of purchase, we will refund the full purchase price to your original form of payment, with a few exceptions listed below.

Can't find your receipt or packing slip?


For returns without a merchandise receipt or packing slip, or after 180 days from purchase, we will refund the lowest sale price offered in the last 30 days. The refund will be credited to your Belk Rewards Credit Card or a Belk Gift Card.

Return policy exceptions


Fine jewelry, mattress and rug returns will be accepted within 90 days of purchase with a receipt or packing slip. Refunds are not offered for these specific items if returned after 90 days from purchase.


Return in Store

If your purchase was made in a Belk store, please bring the item(s) and your merchandise receipt, to a store near you.


If your purchase was made online, it is possible to return item(s) to your nearest Belk store, with the exception of a few unique items (see Unique Item Returns below). Please bring in the item(s) along with your packing slip.


Find your nearest store


Return By Mail

To return item(s) purchased online by mail, please follow the three steps below:

  • Step 1: On your packing slip, please indicate the appropriate reason for your return beside the item description.
  • Step 2: Securely package the slip, your item and appropriate packing materials.* *
  • Step 3: Please send your Belk.com return to:

Belk Fulfillment Center
8051 Eastgate Blvd
Mt Juliet, TN 37122

We strongly recommend that you ship your package via Fedex or USPS insured services, so your shipment may be tracked to its final destination

Belk will refund shipping and handling costs for returns only if: 1) your return contains defective merchandise or merchandise that was damaged during the initial shipping process; or 2) belk.com fulfillment is at fault due to shipping and/or handling error(s).

*Belk cannot accept any merchandise that is damaged in shipment due to improper packing, so please repackage all items properly.


Unique Item Returns

We are unable to accept returns in store for the following products:

  1. Area Rugs (with one side 5-ft. or larger)
  2. Wall Art, Mirrors, Clocks or Picture Frames (30-inches or larger)
  3. Furniture
  4. Food or Candy
  5. Baby Gear
  6. Christmas Trees (10-ft. or larger or out of original box)
  7. Mattresses
  8. Lamps & Lighting

 

Please call Customer Service at 1-866-235-5443 to arrange pick-up of such items.


Refunds

Most credits are posted to your personal credit card or Belk Rewards Credit Card within 15 business days of the time that your returned merchandise is returned to a store or received by belk.com. For more information, visit our FAQ page.


Questions

If you have any questions regarding the status of your return, please call Customer Service at 1-866-235-5443.

If you would like to return an item purchased in a Belk store, but do not live near a store, please call Customer Service at 1-866-235-5443.